TERMS & CONDITIONS
INCLUDING RETURNS
** Merchandise will NOT be despatched until funds have cleared **
Goods are usually despatched within 3-5 days maximum (excluding Bank Holidays/Easter/Christmas) of any payment being verified.
We do usually try and despatch our goods within 24-48 hours of cleared payment being received (Mon-Fri. ~ please note that we do not generally post out Sat-Sun or Bank Holidays. However we will try and accommodate any request or Urgent Orders). We cannot be held responsible for any package arriving late, we do not have any jurisdiction over Royal Mail once the package is left at the UK Post Office.
If your Order is URGENT, please do ADVISE us asap. All Orders are despatched in the order of receipt (i.e. in the order we receive them!).
Should you need your items urgently you will need to pay extra for the appropriate Service ~ i.e. Guaranteed Next Day Delivery service via Royal Mail, Courier or Royal Mail's Airsure.
(1)Cancellation Period
Under EU Legislation (EU Distance Selling Directive), ALL Buyers who reside and have their Order delivered to an address within the European Union have the right to cancel your Order within 7 days of receipt. We must be notified of this IMMEDIATELY should you wish to do this. In such circumstances the Postage Cost to return the item will be met by the Buyer, i.e. you. The exact cost of sending the package to you (i.e. the amount shown on the front of your package(s)) will also be deducted from your final Refund.
(2)Postal Service Used to Send your Package
Daisykaties offers FREE worldwide postage. We will send your package via STANDARD 2nd Class postage (UK) or STANDARD Airmail (INTERNATIONAL) on any purchase under £35.00. This Standard Service will take longer to reach it's destination. Should you WISH to have your package sent via another Service in order to have your Order delivered to you quicker (i.e. INTERNATINAL SIGNED FOR/AIRSURE for International Buyers or RECORDED DELIVERY/GUARANTEED NEXT DAY DELIVERY for UK Buyers - these Services are available, however, the Customer will be liable for the cost of sending the package.
FREE POSTAGE :Orders OVER £35.00 are sent via 1st Class Recorded Delivery or International Signed for Priority Mail. Orders over £150 are sent via Special Delivery. Orders under £35.00 are sent via Standard post UK or Standard Airmail International.
If you are unsure, please do ask. If you do not pay the additional insurance and only require the FREE postage for your Order; and in the event of your item(s) being lost in transit, by placing an Order with Daisykaties, you are accepting our Terms and Conditions and will only be given the amount we are refunded by Royal Mail. If you do not wish to take the risk and your Order is less than £25 UK or £35 International, please pay the additional insurance. It is not a lot (£3.75 for International and 75p Recorded Delivery for UK).
Add to Order 75p UK Recorded Delivery
Add to Order £3.75 International Signed For Service
If you choose not to add the above to your Order; and your Order is less than £35.00 ~ your items are sent at your own risk by Standard post / UK or Standard Airmail / International. By placing an Order with Daisykaties, you are accepting these Conditions.
(3)TERMS FOR FREE POSTAGE
Yes ~ Daisykaties do provide our Customers' with FREE Worldwide Postage. However, please do take note that this is only available for items which are ordered and retained. Should you wish to return your Order/or part of ~ (excluding faulty goods) the cost of sending your item to you (ie the price shown on the front of your package) will be DEDUCTED from your final refund.
(4)Unclaimed Packages from the Post Office
In ANY event of the package being returned to daisykaties (including non collection from the Post Office and the package needing to be re-sent) during the FREE postage promotion; the Buyer is responsible for crediting daisykaties with the cost of re-sending.
Should daisykaties incur any CUSTOMS or DUTY costs on any returned items, this cost will be deducted from your payment prior to a refund being processed. You can avoid this charge by ensuring you complete the Declaration Form property showing that the item is a RETURN.
Accepted Payment Methods
Accepted payment methods include :
UK Customers : We accept payment via Paypal (Confirmed/Verified accounts ONLY), Cheque (made payable in UK sterling to "daisykaties"), uncrossed Postal Orders, concealed cash (the latter sent at customer's risk). **We do not accept cheques for amounts of £10 or under, this is due to the associated bank charges. In this instance you would need to send uncrossed Postal Orders.
EU and outside EU Customers : We accept payment via Paypal. UK sterling (the latter sent at customer's risk). Cheques*(made payable in UK Sterling ONLY) *Please check with us prior to sending a cheque payment.
**Paypal is the preferred payment method for UK buyers** We are here to help, please advise if there are any problems.
'Terms & Conditions'
Our Policy on returned goods
The following conditions are not intended to affect or jeopardise your statutory rights.
YOU WILL NEED TO BE ISSUED A RETURNS NUMBER PRIOR TO SENDING ANY GOODS BACK TO US
PLEASE ALSO REFER TO (3) ABOVE
All goods are sent Signed For (exc. purchases under £35); and thus tracking is available to prove when the goods were signed for. Please state the reason as to the wish to return. The customer is responsible for all costings associated with posting the item(s) back to Daisy Katies.
REFUNDS will NOT be given if goods are damaged, have tags removed, strong cooking/cigarette/animal smells or are generally not in the condition as sent. In any of these cases the goods will be returned to the Buyer along with an explanation as why the return was refused. You are accepting these conditions upon purchasing from daisykaties.
In any event, goods must be returned to daisykaties within 14 days (UK) (this includes the 7 days Cancellation period + 7 days grace to return) and 21 days (International) from the date of receipt.
Please do take note that free postage/shipping is only available for items which are ordered and retained. Should you wish to return your Order/or part of ~ (excluding faulty goods) the cost of sending your item to you (ie the price shown on the front of your package) will be DEDUCTED from your final refund.
It is the customer's responsibility to make sure the garment/s reach us safely, including meeting the deadline for Returned Items. Any Refunds will not be made until the garments are safely back at daisykaties and with daisykaties being happy that the returned merchandise is in the same condition as it was sent.
If the order was originally made from a customer outside of the UK and Europe please take care to fill in posting documentation details correctly. *Goods to the UK may incur duty charges i.e. ~ if you fail to make it clear that the package is a "return" to the UK and not an import. In the event of documentation being completed incorrectly and tax or duty subsequently being charged to daisykaties, the sum involved will be deducted from your final refund.
Please be aware that the above policy is for our protection only. If you do experience any problems at all do make contact with us as soon as possible. Your custom is valued and we are here to help.
daisykaties reserve the right to make changes to the information in this Internet site, or to the services described therein without notice.
daisykaties reserve the right to CANCEL any Order, at our discretion, at any point within the Order and to provide the Customer with a full refund of the amount paid to us only, in the event of this happening.
daisykaties will ONLY deliver goods to CONFIRMED/VERIFIED Paypal addresses. Please do not ask us to send your items to any address other than the address as verified on the recipient's Paypal address; as all requests will be refused. Any gift orders will only unfortunately be sent to the original recipient's address. This to prevent fraudulent activity taking place.
The information and material provided in this Internet site does not constitute an offer to sell or the solicitation of an offer to buy any securities and must not be relied upon in connection with any information decision.
daisykaties adhere to the Data Protection Act ~ our customers details are not given/sold on in any shape or form. The details held (your name and email/personal address) are only held by daisykaties system to notify you of items which may be of interest to you. Payment via Paypal is via a separate secure server, independent to daisykaties.
You are deemed to have read, understood and agreed to the above Terms and Conditions on placing an Order at www.daisykaties.co.uk
*All Text and Image and the Daisykaties Name/Brand are owned solely by www.daisykaties.co.uk. We will take legal advice/action on any unauthorised use. Authorisation to reproduce our photographic images may only be given by a representative of www.daisykaties.co.uk. Please email daisykatiesblessings@blueyonder.co.uk for further information.
daisykaties take it's reputation very seriously. We want you to enjoy your shopping experience, if you are unhappy in any way ~ please email us, we would be happy to assist you. Email us at daisykatiesblessings@blueyonder.co.uk
